Tuesday, July 14, 2015

Temporarily Closing Due to Family Situation

Hi Stampers - 

I have come to the hard decision to TEMPORARILY shut down our store and our blogs for the time being.
As I have posted many times on our store page, our blogs and our facebook page - I am the primary care giver for my Grandma. She is in failing health and has been in and out of the hospital numerous times since Feb. 2nd. She was hospitalized in ICU again early last week and has been hospitalized since. She has expressed that she is getting very tired of fighting this battle with her health. It is a terminal disease and she is getting frustrated of trying really hard to get better and get home, only to find herself extremely sick and back in the hospital a few short weeks later. Our family is facing some very tough decisions coming up as Grandma tries to decide if she wants to come home under hospice care or continue trying to fight her illness. 
I have been pretty behind with shipping since this started in February. I just start to get caught up and something happens with Grandma and puts me right back behind. Our customer service during this time has been awful and for that I sincerely apologize. I have come to realize that right now I can not keep trying to keep everything going with Grandma's situation changing day by day. I can't even tell you the last time I have been able to respond to emails. The little time I have been able to be at home and focus on the store, I am focusing purely on shipping orders out. 
I do not want to have anymore orders coming in until we can get caught up with the ones that we have already. It is not fair to our customers waiting for orders and it is not fair to our new customers. 
I will be working on getting all pending orders shipped or refunds issued as quickly as I can. I know we have pushed the patience button with some of you who have been waiting awhile for your orders and with being so far behind in emails and for that I am extremely sorry. We didn't start this business to provide lousy customer service or to try and take advantage of anyone. So I will be re-opening the store once things settle down for us here and when we are able to provide the customer service that our customers deserve and that we have always strived to provide. 

I am still working on our winner emails and prize codes as well. Any of you still waiting WILL get your prize codes. For the codes for our store they will be issued to be used when the store re-opens, if you haven't got to use your code yet and it will expire during the time our store is temporarily closed - please send me an email and I will bet the expiration changed for you so you can use it when we re-open. 

The winner of last week's challenge is:

Here are your random numbers:
Timestamp: 2015-07-14 06:37:04 UTC

You have won the PpinkyDolls prize as well as a $10.00 gift voucher to the Loves Rubberstamps Store! Please send an email to lovesrubberstamps@yahoo.com by July 20th.

Here is Son Ja's Adorable project - 

Thank you all so much for your continued patience, your prayers, well wishes and thoughts. It means more to us than you know and makes this very difficult time a little easier to get through.

I will post on here as soon as I know a scheduled re-opening date! 
Sincerely - 


Jane said...

I'm so sorry to hear this Laura.My thoughts are with you all as you cope with this very sad situation.Take care, your priority is always your family. Hugs xx

Lucy Patrick said...

Oh Laura, I'm so sorry to hear this year isn't getting any better for you, I hope everything works out for the best for your Grandma, you and all your family, my prayers are with you. I look forward to you getting back on in Blogland but don't rush yourself, take time to breathe, XOX Lucy

crafty said...

Thinking of you all at this time and hope you all find peace

Scrapper Myra said...

sad to hear the news but family is priority. God bless you.

Hazel said...

So sorry to hear about your Grandma and the pressures that you are under as a result of her failing health. You are making the right decision. Please take care of yourself as well as others. Praying for peace for Grandma and you and the rest of your family as you cope through this difficult time. xx

Helen said...

Laura - I really hope things start to settle down for you very soon.

Helen x

Billie A said...

Im so sorry, I am praying for your grandma and family. Hugs

I'm a Little Teapot said...

I am so very sorry to hear about your grandmother. You are a very good granddaughter for being with her during this stressful and difficult time. Will be thinking positive thoughts for you and your family. Take good care of yourself in addition to each other!

Magic Flying Boots said...

I am so sorry to hear what you and your family are going through. I'm not really sure what to say, except that my heart goes out to you, your grandma and the rest of your family. xxx

Dorothy S said...

It is so important to take care of family. I am not a customer right now, but I hope all of your customers are understanding.
With thoughts and prayers...

The EmBellished Card - Belinda said...

Laura, I am so sorry for your situation. I will be praying for you and your family during this difficult time.
Belinda B

D- said...

Laura you need to do what you need to to take care of your family AND yourself. This is an extremely stressful time for you.
I'll be here when you are ready to re-start things.

Wendy Nicola Jackson said...

Love and hugs to you Laura from the Design Team. We know how tough these past weeks have been. So wish we could do more to help! Hope you feel the love and support coming your way from us all. Hugs, Wends xxx

Kelly O said...

So sorry to hear about this. Please take care. I take care of my grandparents and I understand the work.

Gloria Shirr (purpleglo) said...

I am so sorry to hear this Laura. Take care of yourself and do what you can to make your grandmother comfortable. Hope to see you back soon. Hugs, Gloria


Grenouille Greetings said...

I'm very sorry to learn of your grandmother's failing health. I hope her doctors are able to make her as comfortable as possible. Hugs, Lesley

Maarit at Violets Corner said...

So sorry to hear that, hang in there for your Grandma, family always comes first.

Love, parayers and hugs

D- said...

Just checking back to see how you are doing.
My prayers are with you.
Crafty hugs,

Claire Grantham said...

Sorry to hear about your Grandma, only just came along today when I realised the store was closed. I do hope all is well. Cx

D- said...

Just checking back in to see how you are doing.
Thinking of you!

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